Don’t have any Citibank credit card? Be among the first 500 to Apply now and get a PlayStation 5 Disc Version (worth S$799), or a Dyson Airwrap (worth S$859), or S$500 e-capita Vouchers for FREE. Later applicants will get the following: an Apple iPad 9th Gen 10.2″ WiFi 64GB (worth S$503.65) or a Dyson Supersonic hair dryer (worth S$699), or S$400 eCapitaVoucher or S$300 cash.
lookfantastic latest promo codes
FREE
GIFT
CODE
lookfantastic's Makeup Week promo code: A free Illamasqua Mini Loose Powder 010
Makeup Week
From now until 15 Apr, add the promo code at checkout to grab a free Illamasqua Mini Loose Powder 010 up on your purchase from S$117. In-app offer. Subject to stock availability.
From now until the end of Apr, add the discount code at checkout to seize up to 40% savving on selected beauty items. Hurry up, act fast before it’s fully sold out.
From now until 23 Apr, enjoy 25% saving on Rimmel items when you shop at lookfantastic. Subject to stock availability.
From now until 23 Apr, enjoy 25% saving on Rimmel items when you shop at lookfantastic. Subject to stock availability.
33%
OFF
DEAL
33% discount on selected Imedeen items with lookfantastic's weekend deal
WEEKEND ONLY
For a limited time only, shop at lookfantastic’s weekend offer and grab up to 33% saving on Imedeen items. While supplies last.
From now until 23 Apr, discover Max Factor items and save up to 25% discount on these items. While supplies last. No discount code required.
Discover a wide range of Trigwell items and save 20% on your selected products. This deal lasts until 14 Apr. No promo code required. Subject to stock availability.
delilah is now on great deal at lookfantastic now! Shop and seize up to 35% saving on your selected itemss (20% Off on web and 35% Off in-app. This deal is valid until 15 Apr.
Explore Illamasqua- brand of the week at lookfantastic and save up to 50% saving on your choice when you key in the discount code at checkout. 25% Off when purchasing on web and 50% Off when purchasing in-app. Offer ends: 15 Apr.
From now until 15 Apr, shop at lookfantastic and save up 15% on web or shop on app to grab 30% off Morphe. Valid when you apply this promotional code at checkout. Hurry up, don’t miss out this chance.
Applying the discount code at checkout to grab 20% saving when you purchase on web or 35% off when shopping in app. This deal is valid for a limited time only.
HOT
OFFER
DEAL
lookfantastic deal: Receive a Dr Dennis Gross Skincare Alpha Beta Extra Strength Daily Peel 3-Applications 2.2ml for free
Grab a Dr Dennis Gross Skincare Alpha Beta Extra Strength Daily Peel 3-Applications 2.2ml for free when you purchase the Dr Dennis Gross Skincare Pro Facial Steamer Device. This gift will be automatically applied at your basket. Offer end: 30 May otherwise while supplies last.
HOT
DEAL
DEAL
Grab a Supergoop! Glowscreen SPF30 10ml for free | lookfantastic promotion
Explore Supergoop items and receive a Supergoop! Glowscreen SPF30 10ml for free upon your purchase from S$54 on this brand. This gift will be automatically added to your basket. Promotion period: Until 31 May. While stocks last.
FREE
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A free Camille Rose Algae Renew Deep Conditioner 240ml | lookfantastic sale
From now until the end of this May, you can grab a Camille Rose Algae Renew Deep Conditioner 240ml for free when you spend at least £20 on the brand. Hurry up, don’t miss out this chance.
FREE
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A free We Are Paradoxx Moisture Conditioner 50ml | lookfantastic offer
Take a We Are Paradoxx Moisture Conditioner 50ml for free when you purchase from the brand. This gift will be awarded at the basket. No discount code required. This deal is valid until 30 Jun.
Click ‘go to shop’ to nab Lookfantastic Valentine’s Day Beauty Edit with price of S$100 (Worth S$399). Includes:
- ELEMIS Pro-Collagen Morning Matrix 30ml (full-size) – worth S$146
- Rodial Soft Focus Glow Drops 30ml (full-size) – worth S$129
- Ciaté Velvet Lip Liner in shade ‘Coco’ – worth S$31
- Morphe Eye Got This 4-Piece Eye Brush Collection (full-size) – worth S$15
- Morphe 9T Neutral Territory Artistry Palette (full-size) – worth S$22
- EVE LOM Kiss Mix 7ml (full-size) – worth S$34
- Beauty Works Pearl Nourishing Argan Oil Mask 250ml (full-size) – worth S$21
While supplies last. Don’t miss it out!
35%
OFF
CODE
lookfantastic discount code: 35% saving on 35% off on Christophe Robin, ESPA, Perricone MD and more
Hundreds of Christophe Robin, ESPA, Perricone MD items and more are now on great discount at lookfantastic! Simply add the promo code at checkout to save up to 35% on selected products. No min.spend required. Subject to stock availability.
30%
OFF
CODE
Up to 30% off Imedeen, Olaplex, Medik8, The INKEY List items with the latest lookfantastic promotional code
Get your hands on a wide range of Imedeen, Olaplex, Medik8, The INKEY List items at lookfantastic and snatch up to 30% discount on selected products when you use the discount code at checkout. Discount will be automatically applied at checkout. A limited-time deal or while supplies last.
25%
OFF
CODE
Up to 25% off Natasha Denona, Color WOW, Nanogen, Fresh items with lookfantastic discount voucher
Take advantage of the newest lookfantastic discount coupon to score up to 25% saving on Natasha Denona, Color WOW, Nanogen, Fresh items. Discount will be applied at checkout. Remeber to add the promo code to grab this offer. Subject to stock availability.
20%
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Up to 20% saving on FOREO, NARS, NYX Professional Makeup, REN products | lookfantastic promo coupon
A wide selection of shampoos, mascaras, cleasing waters… from unique brands like FOREO, NARS, NYX Professional Makeup, REN are on sale! Explore and save up to 20% on selected products when you add the discount code at checkout. This deal is valid for a limited time only. While supplies last.
10%
OFF
CODE
An extra 10% discount on Aurelia London, Hairburst and more with lookfantastic discount code
For a limited time only, shop at lookfantastic now to score an additional 10% saving of your orders. Valid for selected items from these famous brands like Aurelia London, Hairburst and more. Remeber to enter the promo code at checkout to access this offer. While stocks last.
5%
SAVING
CODE
An additional 5% saving on SheaMoisture, Elizabeth Arden, Boucleme and more | lookfantastic promo voucher
Just by adding the discount code at checkout, you now can snatch an extra 5% saving on lots of items from SheaMoisture, Elizabeth Arden, Boucleme brand and more.This deal is valid for a limited time only. While supplies last.
For a limited time only, new customers at lookfantastic can score 25% saving on your orders with the discount code. Limited time deal. Hurry up, grab it before it’s fully redemption!
Discover lookfantastic now to enjoy LOOKFANTASTIC Celebration Edit at S$86 (worth over S$323). Includes:
- Avant Pro Perfecting Collagen Touche Éclat Primer 30ml (deluxe size) – worth S$146
- Perricone Vitamin C Ester Photo-Brightening Moisturizer 30ml (deluxe size) – worth S$69
- Rodial Snake Bubble Mask (full-size) – worth S$21
- GLOV Gold Sleep Eye Mask (full-size) – worth S$22
- PAI Skincare Light Work Cleansing Oil 10ml (deluxe size) – worth S$17
- Balance Me Vitamin C Brightening Eye Serum 5ml (deluxe size) – worth S$24
- Ciaté Glow-To Highlighter Mini in shade ‘Starburst’ 8g (deluxe size) – worth S$13
- Spectrum Powder Puff (full-size) – S$10
- Lottie London Oil Slick Lip Oil Mini in shade ‘Blueberry Kiss’ 1.8ml (deluxe size) – worth S$7
No discount code required. Price as marked. While supplies last.
S$86
DEAL
lookfantastic offer: LOOKFANTASTIC Celebration Edit (worth over S$323) at S$86
LOOKFANTASTIC Celebration Edit (worth over S$323) includes 9 items with price of S$86
- Avant Pro Perfecting Collagen Touche Éclat Primer 30ml (deluxe size) – worth S$146
- Perricone Vitamin C Ester Photo-Brightening Moisturizer 30ml (deluxe size) – worth S$69
- Rodial Snake Bubble Mask (full-size) – worth S$21
- GLOV Gold Sleep Eye Mask (full-size) – worth S$22
- PAI Skincare Light Work Cleansing Oil 10ml (deluxe size) – worth S$17
- Balance Me Vitamin C Brightening Eye Serum 5ml (deluxe size) – worth S$24
- Ciaté Glow-To Highlighter Mini in shade ‘Starburst’ 8g (deluxe size) – worth S$13
- Spectrum Powder Puff (full-size) – S$10
- Lottie London Oil Slick Lip Oil Mini in shade ‘Blueberry Kiss’ 1.8ml (deluxe size) – worth S$7
This deal is valid for a limited time only. While supplies last.
S$95
DEAL
lookfantastic sale: LOOKFANTASTIC x Peter Thomas Roth Edit (worth over S$309) is at S$95
Shop at lookfantastic and enjoy LOOKFANTASTIC x Peter Thomas Roth Edit (worth over S$309) for just S$95. Includes:
- 24K Gold Mask Pure Luxury Lift & Firm 150ml (full-size) – worth S$117
- Retinol Fusion PM Night Serum 30ml (full-size) – worth S$95
- Water Drench® Hyaluronic Cloud Cream Hydrating Moisturizer 20ml (full-size) – worth S$52
- Potent-C Power Serum 5ml (deluxe size) – worth S$26
- FIRMx® Peeling Gel 15ml (deluxe size) – worth S$9
- Instant FIRMx® Eye Technology Eye Tightener 5ml (deluxe size) – worth S$9
Hurry up,don’t miss out the chance.
Explore LOOKFANTASTIC x Peter Thomas Roth Edit (worth over S$309) and grab it with price of S$95. 6 skincare bestsellers available:
- 24K Gold Mask Pure Luxury Lift & Firm 150ml (full-size) – worth S$117
- Retinol Fusion PM Night Serum 30ml (full-size) – worth S$95
- Water Drench® Hyaluronic Cloud Cream Hydrating Moisturizer 20ml (full-size) – worth S$52
- Potent-C Power Serum 5ml (deluxe size) – worth S$26
- FIRMx® Peeling Gel 15ml (deluxe size) – worth S$9
- Instant FIRMx® Eye Technology Eye Tightener 5ml (deluxe size) – worth S$9
Subject to stock availability.
Thousands of items at lookfantastic is now on hug saving! Explore now and grab your favourite products from cleansing balm, hair growth serum, to mascara,… with up to 50% off. Selected items only. No discount code required. While supplies last.
Download the lookfantastic app now and make the first order to enjoy 30% off. Simply add this promo code at cart and enjoy the offer.
If you are a fan of The Ordinary, you will love this offer from lookfantastic. You can get 15% off on all products from this brand, exclusively on the lookfantastic app. This is a great chance to save on some of the best clinical skincare treatments with effective, science-backed technologies1. Whether you want to brighten your complexion, smooth your texture, or fight the signs of aging, you can find it all on The Ordinary at affordable prices.
Most liked lookfantastic promo codes
| Promo code | Discount | Requirement |
| SHINECode is copied | 40% Off selected products | |
| GLOWCode is copied | 40% Off selected products | |
| APPX30Code is copied | S$30 off your 1st order | |
| LNY2024Code is copied | Up to 70% off selected products | |
| SGNEWCode is copied | 25% off | New customers only |
| FUNSGCode is copied | 18% off or 20% off | Min.spend of S$100 |
| Refer a friend to get code | S$33 off |
These offers have expired, but might still help you save!
S$84
OFF
DEAL
lookfantastic sale: S$84 saving on LOOKFANTASTIC THE BOX: December Edit
Explore LOOKFANTASTIC THE BOX: December Edit including:
- Brushworks X LOOKFANTASTIC Cloud Headband – worth S$17
- PIXI Brow Tamer 4.5ml (full-size) – worth S$22
- Rituals The Ritual of Ayurveda Rich Body Oil 30ml (deluxe-size) – worth S$12
- Rodial Vitamin C Papaya Enzyme Scrub 20ml (deluxe size) – worth S$26
- Revolution Skincare Extra 0.5% Retinol Serum with Rosehip Seed Oil 30ml (full-size) – worth S$17
- STYLDRY Prep and Polish Cream 50ml (deluxe size) – worth S$17
The price now is S$26 (Worth:S$110). Limited time deal. Grab it before it’s fully sold out.
About lookfantastic
As Europe’s number one online premium beauty retailer, lookfantastic® is the ultimate destination for all your beauty needs. Carrying over 12,000 products with complimentary worldwide shipping to over 200 countries, they have become the online partner of choice for many leading brands including Caudalie, Chantecaille, Elizabeth Arden, The Ordinary and many more. Founded in 1996, lookfantastic® is the original online British beauty boutique.
lookfantastic’s Saving Money Hacks for Singapore Shopaholics
Pre-Purchase Strategies
Discount Codes and Vouchers
One of the easiest and most effective ways to save money on lookfantastic is to use discount codes and vouchers. These are special codes that you can enter at checkout to get a percentage off your order, a fixed amount off, or other benefits like free gifts or samples.
But where can you find these codes? There are several sources that you can check regularly to get the latest and best deals on lookfantastic. Here are some of them:
- Official website: lookfantastic often offers exclusive codes and promotions on its own website. You can find them on the homepage, the banner, or the offers page. Some of these codes are valid for a limited time or for specific products, so make sure to read the terms and conditions before applying them.
- Social media: lookfantastic has a strong presence on social media platforms like Facebook, Instagram, and Twitter. You can follow them to get updates on new arrivals, sales, and giveaways. They also occasionally share codes and vouchers that you can use on your orders.
- Influencer collaborations: lookfantastic works with many beauty influencers and bloggers who review and recommend their products. You can find their posts and videos on YouTube, TikTok, or other platforms. They often have special codes that you can use to get discounts or freebies on lookfantastic.
- Online voucher platforms: There are many websites and apps that collect and share codes and vouchers for various online retailers, including lookfantastic. Some of the popular ones are ShopBack, Fave. You can browse these platforms to find the best deals for lookfantastic. You can also check out our latest deals from lookfantastic on above section.
Another tip to save more money with codes and vouchers is to stack them whenever possible. This means using more than one code on the same order to get multiple discounts or benefits. However, not all codes are stackable, so you’ll have to experiment and see what works best for you. For example, you might be able to use a code for 20% off your order, and another code for a free gift with purchase. Or you might be able to use a code for 10% off your order, and another code for free shipping. The possibilities are endless, so don’t be afraid to try different combinations and see what you can get.
Subscription Perks
This is a monthly subscription that delivers a curated box of beauty products to your doorstep. Each box contains 6-9 items from premium brands, worth over S$99, for only S$26 per month. You can also choose from 3, 6, or 12 months subscription plans and enjoy lower prices per box.
But that’s not all. By subscribing to the Beauty Box, you’ll also get access to exclusive perks and benefits that will make your shopping experience even better. Here are some of them:
- Exclusive discounts: As a Beauty Box subscriber, you’ll get special discounts on selected products and brands on lookfantastic. You can find these discounts on the Beauty Box magazine that comes with each box, or on the Beauty Box page on the website. You can save up to 25% off on your favorite products with these codes.
- Free gifts: Who doesn’t love freebies? As a Beauty Box subscriber, you’ll also receive free gifts from time to time with your box. These gifts can range from deluxe samples, full-size products, or even vouchers for other services. You never know what you’ll get, but you’ll always be pleasantly surprised.
- Priority access: As a Beauty Box subscriber, you’ll also get priority access to new and limited edition products on lookfantastic. You’ll be the first to know and try the latest launches and trends in the beauty world. You’ll also get early access to major sales and promotions, so you can shop before they sell out.
So, how do you choose the best subscription plan for you? Here are some factors to consider:
- Budget: The longer the subscription plan, the lower the price per box. For example, a 12-month subscription costs only S$16 per box, while a 1-month subscription costs S$26 per box. However, you’ll also have to pay upfront for the longer plans, which might not suit your budget. You can also use discount codes and vouchers to lower the price of your subscription.
- Commitment: The longer the subscription plan, the more boxes you’ll receive. This can be great if you love trying new products and brands, but it can also be overwhelming if you have too many products to use. You can also pause or cancel your subscription at any time, but you’ll have to contact the customer service team to do so.
- Flexibility: The longer the subscription plan, the less flexibility you’ll have. You won’t be able to change your address, payment method, or delivery date for the duration of your plan. You’ll also have to opt out of auto-renewal before the 25th of the month before your last box, or you’ll be charged for another term.
Our recommendation is to start with a 1-month subscription and see how you like it. If you love it, you can always upgrade to a longer plan and enjoy more savings and benefits. If you don’t, you can easily cancel or pause your subscription and try something else. The choice is yours.
Seasonal Sales and Promotions
If you’re looking for the best bargains on lookfantastic, you’ll want to keep an eye on their seasonal sales and promotions. These are special events that happen throughout the year, where you can find amazing discounts on hundreds of products and brands.
Some of the major sales and promotions that you should mark on your calendar are:
- Black Friday and Cyber Monday: These are the biggest shopping days of the year, where you can expect to see up to 50% off on lookfantastic. You can also find exclusive deals, bundles, and gifts with purchase on these days. These sales usually start in late November and last for a few days, so don’t miss out on this opportunity to stock up on your beauty essentials.
- 11.11 Singles’ Day: This is another huge online shopping festival that originated from China, where you can find incredible discounts on lookfantastic. You can also enjoy flash deals, lucky draws, and free shipping on this day. This sale happens on November 11 every year, so make sure to set a reminder and get ready to shop till you drop.
- Chinese New Year: This is a festive occasion that celebrates the start of a new lunar year, where you can find special offers and discounts on lookfantastic. You can also get lucky red packets, limited edition products, and themed boxes on this occasion. This sale usually happens in late January or early February, depending on the lunar calendar, so stay tuned for the exact dates and details.
Besides these major events, you can also find other seasonal sales and promotions on lookfantastic, such as Valentine’s Day, Mother’s Day, Mid-Year Sale, National Day, and Christmas. These sales vary in duration and discounts, but they are always worth checking out for some great deals.
However, you don’t have to wait for these sales to save money on lookfantastic. You can always find some hidden gems and steals on their flash sales and clearance sections. These sections are updated regularly with new products and brands, so you never know what you might discover. You can also filter by price, category, or rating to find what you’re looking for.
Our advice is to plan your purchases ahead of time and keep a wishlist of the products and brands that you want to buy. This way, you can easily compare prices and discounts across different sales and promotions, and choose the best time to buy. You can also sign up for lookfantastic’s newsletter and follow their social media accounts to get the latest updates and alerts on their sales and promotions.
Purchase Optimization
Free Shipping Thresholds
One of the biggest expenses that can add up when shopping on lookfantastic is the shipping cost. Depending on the size and weight of your order, you might have to pay a hefty fee to get your products delivered to your doorstep. However, there are ways to avoid or reduce this cost and save money on your purchase.
The best way to get free shipping on lookfantastic is to reach their free shipping threshold for Singapore orders. This threshold is S$150, which means that if your order value is equal to or more than this amount, you won’t have to pay any shipping fee. This is a great deal, considering that the standard shipping fee for orders below S$150 is S$10.
But how can you reach this threshold easily? Here are some tips to help you:
- Bundle your purchases: Instead of buying one or two items at a time, try to buy more products in one order. You can stock up on your essentials, try new products, or buy gifts for your friends and family. This way, you can increase your order value and reach the free shipping threshold faster.
- Use referral programs: lookfantastic has a referral program where you can invite your friends to shop on their website and earn rewards. For every friend who signs up with your link and makes their first purchase, you’ll get S$10 off your next order, and they’ll get S$10 off their first order. You can use this program to share the love of beauty with your friends and save money on your orders.
- Join group buys: Another way to reach the free shipping threshold is to join or organize group buys with other beauty lovers. You can find online communities or platforms where people share their interest in lookfantastic products and arrange to buy together. This way, you can split the shipping cost or enjoy free shipping with others.
However, if you can’t or don’t want to reach the free shipping threshold, you still have other options to save on shipping. Here are some of them:
Currency Conversion Optimization
Since lookfantastic is a UK-based website, the prices are displayed in British pounds (GBP) by default. However, you can choose to view the prices in Singapore dollars (SGD) or other currencies by using the currency selector at the top right corner of the website.
However, choosing to view the prices in SGD does not mean that you will pay in SGD. The actual payment will still be processed in GBP, and your bank or card issuer will convert the amount to SGD based on their own exchange rate and fees. This means that you might end up paying more than what you see on the website, depending on the currency fluctuations and the charges imposed by your bank or card issuer.
So, how can you optimize your currency conversion and save money on your order? Here are some tips to help you:
- Use a credit card with favorable foreign exchange rates: Not all credit cards are created equal when it comes to foreign currency transactions. Some cards offer better exchange rates and lower fees than others, which can make a big difference in your final bill. You can compare the exchange rates and fees of different credit cards on websites like MoneySmart or Wise. Some of the credit cards that are known to offer competitive rates and fees for foreign currency transactions are YouTrip, Revolut, and TransferWise.
- Use a multi-currency account or wallet: Another way to avoid currency conversion fees is to use a multi-currency account or wallet that allows you to hold and spend multiple currencies. You can transfer money from your SGD account to your multi-currency account or wallet, and then use it to pay for your order on lookfantastic in GBP. This way, you can avoid the exchange rate markups and fees charged by your bank or card issuer, and pay with the real exchange rate. Some of the popular multi-currency accounts or wallets that you can use are Wise, Revolut, and DBS Multi-Currency Account.
- Use a cashback or rewards program: Another way to save money on your order is to use a cashback or rewards program that offers additional savings or benefits on international purchases. You can earn cashback, points, miles, or vouchers that you can use for your future orders or other purposes. Some of the popular cashback or rewards programs that you can use are ShopBack, Fave, and GrabPay.
lookfantastic Rewards Program
Join their rewards program, LF Beauty Plus+. This is a free and easy way to earn points and perks every time you shop, review, or refer on lookfantastic.
LF Beauty Plus+ is a tiered program that rewards you based on your spending level. There are three tiers: Bronze, Silver, and Gold. Each tier has its own benefits and requirements, as shown in the table below:
| Tier | Spend Requirement | Benefits |
| Bronze | S$0 – S$251.61 per year | – 5 points for every S$1.69 ((£1) spent – 25 points for every product review – S$8.45 (£5) for every successful referral – Birthday treat – Exclusive access to flash offers and events |
| Silver | S$251.61 – S$503.22 per year | – All Bronze benefits – 6 points for every S$1.69 spent – Free standard delivery on all orders – Early access to new products and sales – Free gift when you reach Silver |
| Gold | S$503.22+ per year | – All Silver benefits – 7 points for every S$1.69 spent – Free tracked delivery on all orders – Priority customer service – Free gift when you reach Gold |
*Exchange rate at the time we create the table: GBP is 1.69 SGD.
As you can see, the higher the tier, the more points and perks you get. You can use your points to redeem credit on your future orders. For every 500 points you earn, you’ll get S$8.45 (£5) to spend on lookfantastic. You can also save your points and redeem them for exclusive rewards, such as free products, vouchers, or experiences.
To join LF Beauty Plus+, you just need to create an account on lookfantastic and complete your profile. You’ll instantly earn 500 points, which is equivalent to £5. You can then start earning more points by shopping, reviewing, or referring on lookfantastic. You can check your points balance and tier status on your account page.
LF Beauty Plus+ is a great way to get more value and enjoyment from your shopping experience on lookfantastic. You’ll be able to discover new products, access exclusive deals, and treat yourself with rewards. Plus, you’ll be part of a community of beauty lovers who share your passion and interest.
So, what are you waiting for? Join LF Beauty Plus+ today and start earning points and perks on lookfantastic!
Post-Purchase Savings
Product Reviews and Feedback
After you receive and use your products from lookfantastic, you might want to share your thoughts and opinions with other customers. This is not only helpful for them, but also for you, as you can earn points and discounts by leaving product reviews and feedback on lookfantastic.
lookfantastic has a product review system that allows you to rate and review any product that you have purchased on their website. You can find the review section on each product page, where you can see what other customers have said about the product, and also write your own review. You can rate the product from 1 to 5 stars, and write a short comment about your experience with the product. You can also upload photos or videos to show how the product looks or works on you.
By leaving a product review, you’ll not only help other customers make informed decisions, but also earn 25 points for every review you write. You can use these points to redeem credit or rewards on your future orders, as explained in the previous section.
lookfantastic also has a feedback system that allows you to rate and review your overall shopping experience on their website. You can find the feedback section on your account page, where you can see your order history and status, and also write your feedback. You can rate your experience from 1 to 5 stars, and write a short comment about your satisfaction with the service, delivery, and quality of your order.
By leaving feedback, you’ll not only help lookfantastic improve their service and performance, but also earn £5 for every successful referral you make. You can use this referral program to invite your friends to shop on lookfantastic, and both of you will get £5 off your next order.
So, don’t be shy to share your product reviews and feedback on lookfantastic. You’ll be doing a favor to yourself and others, and also get rewarded for your honesty and generosity.
Returns and Exchanges
Sometimes, you might receive a product that is damaged, defective, or not what you ordered. Or you might change your mind and decide that you don’t want the product anymore. In these cases, you might want to return or exchange the product and get a refund or a replacement.
But how can you do that on lookfantastic? What is their returns and exchanges policy for Singapore orders? And what are the steps and costs involved? In this section, we’ll answer these questions and give you some tips to avoid unnecessary returns and save on shipping costs.
According to lookfantastic’s website, their returns and exchanges policy for Singapore orders is as follows:
- You have the right to cancel your contract and return your order within 14 days of receipt, without giving any reason. You can do this by contacting their customer service team and requesting a returns authorization number. You’ll need this number to process your return and get a refund or a replacement.
- You are responsible for returning the product to lookfantastic’s UK warehouse, using a postal service that provides tracking and insurance. You’ll have to pay for the shipping cost, unless the product is faulty or incorrect. You’ll also have to provide proof of postage and delivery to lookfantastic.
- The product must be returned in its original condition, unopened and unused, with any seals intact. If the product is damaged, used, or opened, lookfantastic may deduct a percentage of the refund or reject the return altogether.
- Once lookfantastic receives and inspects the product, they will process a refund or a replacement, depending on your preference. The refund will be made using the same payment method as your order, and the replacement will be shipped to your address. This may take up to 14 days from the date they receive the product.
As you can see, returning or exchanging a product on lookfantastic can be a hassle and a cost. Therefore, you should try to avoid unnecessary returns and save on shipping costs as much as possible. Here are some tips to help you:
- Check the product details carefully before ordering: Make sure you read the product description, ingredients, directions, and reviews before adding it to your cart. You can also use the live chat feature on lookfantastic’s website to ask any questions or clarifications about the product. This way, you can avoid ordering the wrong product or a product that doesn’t suit your needs or preferences.
- Check the order confirmation and tracking information carefully after ordering: Make sure you review the order confirmation email and the tracking information that lookfantastic sends you after placing your order. You can also check the status of your order on your account page. If you notice any errors or issues with your order, such as incorrect address, wrong product, or missing item, you should contact lookfantastic’s customer service team as soon as possible to resolve them. This way, you can avoid receiving a faulty or incorrect product or a delayed or lost delivery.
- Contact lookfantastic’s customer service team before returning or exchanging a product: If you receive a product that is damaged, defective, or not what you ordered, or if you change your mind and want to return or exchange the product, you should contact lookfantastic’s customer service team first. They might be able to offer you a solution or a compensation that doesn’t require you to return the product, such as a partial refund, a discount code, or a free gift. This way, you can save time and money on shipping and handling the product.
Customer Service
The last thing you want to deal with when shopping on lookfantastic is a problem or an issue that affects your order or your satisfaction. Whether it’s a question, a complaint, or a compliment, you want to be able to communicate with lookfantastic and get a quick and helpful response.
But how can you contact lookfantastic’s customer service team for Singapore orders? What are the options and channels available? And what are the best practices and tips to get the most out of your communication? In this section, we’ll answer these questions and give you some advice to make your customer service experience smooth and pleasant.
According to lookfantastic’s website, their customer service team for Singapore orders can be contacted via the following options:
- Email: The best way to contact lookfantastic is via email. You can send an email to their customer service team using the message centre within your account. You’ll need to log in before you can send a message. You can also use the contact form on their website to send an email without logging in. lookfantastic aims to respond to all emails within 1 working day. Using email allows you to keep track of your queries and orders in one place, and attach any relevant documents or screenshots to support your communication.
- Live chat: Another way to contact lookfantastic is via live chat. You can access the live chat feature on their website by clicking on the chat icon at the bottom right corner of the screen. You’ll be connected to a customer service agent who can assist you with your queries in real time. The live chat service is available from Monday to Friday, 9am to 5pm GMT. Using live chat allows you to get instant answers and solutions to your problems, and avoid long waiting times or queues.
- Phone: The last way to contact lookfantastic is via phone. You can call their customer service team on +44 161 813 1481. This is an international number, so you’ll have to pay for the call charges according to your phone provider. The phone service is available from Monday to Friday, 9am to 5pm GMT. Using phone allows you to speak to a human voice and explain your situation in detail, and also hear the tone and emotion of the customer service agent.
As you can see, there are different ways to contact lookfantastic’s customer service team, depending on your preference and convenience. However, regardless of the option you choose, there are some best practices and tips that you should follow to ensure a positive and productive communication. Here are some of them:
- Be clear and specific: When contacting lookfantastic, you should be clear and specific about your query or issue. You should provide as much information as possible, such as your order number, product name, delivery date, tracking number, etc. You should also explain what you want or expect from lookfantastic, such as a refund, a replacement, a compensation, etc. This way, you can avoid any confusion or misunderstanding, and help the customer service agent to understand and resolve your problem faster.
- Be polite and respectful: When contacting lookfantastic, you should be polite and respectful to the customer service agent. You should use a friendly and courteous tone, and avoid any rude or abusive language. You should also appreciate and thank the customer service agent for their help and service. This way, you can create a positive and respectful relationship with lookfantastic, and also improve your chances of getting a favorable outcome or a goodwill gesture.
- Be patient and cooperative: When contacting lookfantastic, you should be patient and cooperative with the customer service agent. You should understand that they might need some time to check or verify your information, or to escalate your case to a higher authority. You should also follow their instructions and provide any additional information or documents that they might request. This way, you can show your trust and cooperation with lookfantastic, and also speed up the process and avoid any delays or complications.